Quick International Courier / Sterling Global Aviation Logistics A Kuehne + Nagel Company Sterli...
Quick International Courier / Sterling Global Aviation Logistics A Kuehne + Nagel Company Sterling is the world's uncontested leader in AOG Logistics. Since 1981, Sterling has been helping aviation clients with their worldwide AOG shipping, transporting valuable aircraft parts swiftly and efficiently. We specialize in shipping AOG aircraft parts, rapid returns, heavy weight or oversized freight, and dangerous goods, while keeping down time to a minimum. With a focus on providing global AOG Logistics, Sterling is at the forefront of innovations, offering precision, individualized service and dependability. YOUR ROLE Identify and secure new sales leads and opportunities within the allocated territory and in accordance with the Sales Team Strategic plan and implementing sales strategy in conjunction with the wider sales team and executive management. Builds a positive image of Sterling at the assigned global accounts, and actively supports the corporation?s win strategy. Represent the organization at a senior level when visiting customers and attending trade-shows/events. YOUR RESPONSIBILITIES Responsible for managing customer accounts, relationships and agreements on a global basisDevelop specific sales strategies on an account level and follow executionCommunicates with customers at a senior level to assess overall level of satisfaction and also deals with critical situations with accounts at riskCoordinates the involvement of company personnel, including support, service and management resources, in order to meet account performance objectives and customers? expectationsProactively assesses, clarifies, and validates customer needs on an ongoing basisLeads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnelMaintains High customer satisfaction ratings that meet company standardsCompletes required training and development objectives within the assigned time frameAttend customer functions/events in an effort to secure positive relations with customersManage & provide customer with timely operational assistance (i.e. routings, escalations, quotes & communication)Develops and maintains comprehensive knowledge of competitive products and their activity in the market place and provides reports, on a regular basisMust be willing to travel as necessaryDevelop and maintain trusted relationships with key airport and aviation clients in the regionMakes customers, both internal and external, a primary focus of attentionBuilds and maintains a high level of customer satisfaction by ensuring the necessary resources are directed to meet customer needs and solutions on a global basisReporting regularly to management on progress against targetsForecast sales and manage the sales pipeline YOUR SKILLS AND EXPERIENCES Excellent communication skills including the ability to prepare and present reportsEffective negotiation and critical thinking skillsStrong leadership capabilities to lead projects to a successful completionTime Management: ability to organize and manage multiple prioritiesExcellent multi-tasking and decision-making skillsDemonstrate ability to identify and solve problemsDemonstrate written and verbal communication skillsFull understanding of international & domestic airline routings, logistics, geography and time zonesFull understanding of the company?s products, services, mission and goalsFamiliarity with the aspects of ISO and the Quick International Courier Quality ManualComputer proficiency (Word, Excel & PowerPoint)Ability to get along with co-workers and management in order to maintain a professional work environmentStrong Team PlayerMust be able to work flexible schedule (extended house or evenings, weekends and holidays as required) EXPERIENCE 10+ years of industry experience7+ years experience in a field sales environmentBA/BS or equivalent work experienceExtensive Customer Service experience requiredGroup Leadership skillsKnowledge of Dangerous Good/Restricted Article Regulations preferred BENEFITS Medical, Dental & Life-InsurancePrescription Drug plan401k Plan GOOD REASON TO JOIN We offer competitive compensation, a comprehensive benefits package, excellent training programs and a highly dynamic global work environment.