Retail Service Agent (Part-Time) - Alexandria & Woodbridge, VA
DHL Express, Inc. | Washington DC
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Expr...
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Deliveries and Logistics Company employer in the world.
Start YOUR career with DHL today…
DHL currently has an opening for a Retail Service Agent at our innovative NEW DHL Service Point in Silver Springs, Washington DC. The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments. The Retail Service Agent will work independently at our new popup facility located on the premises of the Westfield Wheaton shopping center, and will be responsible for opening and closing the location. The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.
Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
Assist customers who need to drop off or pick up their pre-labeled DHL shipment
Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
HS diploma or GED required
Generally 1-3 years of experience in an area of responsibility
Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
Previous customer service experience preferred
Strong computer skills required
Exceptional ability to multi-task required
Ability to work independently
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DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics