Entry-level implementation project professional who manages the relationship with client site during e...
Entry-level implementation project professional who manages the relationship with client site during entire Implementation phase. Tracks and coordinates all moving pieces of the Implementation from start to end. 1st level of escalation for onsite installation team.Manages Implementation Service deliverables throughout installation project including milestones and project schedule. Develops and maintains consistent standards for project delivery. Reviews project proposals. Confers with implementation team, management or account management to locate the appropriate parties to provide technical advice. Creates and communicates status reporting for both internal and external purposes. Manages project closure and handoff to Account Manager and Help Desk.0 to 2 years of experience relevant to the role. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed.*Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.*An OracleHospitality Project Specialist will have several years of*Hotel* or ITProject Coordinatorexperience along withexceptionalclient facing skills. ProjectSpecialists do not have direct reports but they coordinate client site productinstallations and manage the day to day onsite activities during the productinstallation process.Responsibilities:* *Management/Coordination of**Oracle POS Product Implementation Projects. This includes Oracle Simphony FE, Simphonyand RES (3700) projects:** New full installations* Change of Ownerships* Upgrades and add-ons* Hardware Migrations* Interface and middleware setup with PMS, SVC, Credit/Debit, GamingInterfaces, Inventory Interfaces* Post follow up visits* Supplemental work- Interface integrations, billable customizationrequests, etc.* Serve as main point of contact through entireInstallation process through to go live and Post go live* Review each sales order within their area of responsibility* Direct and provide ongoing communication withclient contact and staff throughout project* Manage project kick-off calls* Sets accurate expectations of Installationprocess from pre-implementation process to post installation* Create project frame, schedules and blocksresources for onsite installation* Assist Clients with pre-requisites and ensureclient fully understands the Implementation process* Prepare project outline for ImplementationConsultants and provides detailed, specific information on projects and alldeliverables* Ensure that licenses, hardware, software and allproject specifications are accounted for* Monitor onsite Oracle resources to ensureprojects are on track as scheduled* Serve as first point of escalation for theonsite resources* Escalate issues to their ImplementationManager* Manage the assigned site level installation team(installers, senior installers and consultants)* Monitor site level installation process andensures tasks remain on schedule* Make recommendations to Implementation Manageron staff utilization* Review of daily communication from site levelinstallers about project* Control and approve all travel requirements forinstallation team* Approve expenses on a weekly basis* Develop the relationship with Independent Hoteland Casino customers, management company or/or corporate entity* Review and respond quickly to customer feedbackand inquiries escalate issues when necessary**Job:** **Consulting***Organization:** **Oracle***Title:** *Oracle Hospitality - POS Project Specialist***Location:** *United States***Requisition ID:** *18000BIG*