The Receptionist enthusiastically supports CrossCountry Mortgage customers and employees by assisting ...
The Receptionist enthusiastically supports CrossCountry Mortgage customers and employees by assisting in meeting goals, providing superior customer service, presenting a professional image, and maintaining excellent communication between corporate and branch offices. Duties include providing an exceptional experience for all customers; administrative support for management level personnel; answering and directing phone calls, packages, and mail to appropriate people and departments, and general office administration.ESSENTIAL FUNCTIONSOffer the highest level of customer service to clients.Cover the front desk reception area at all times, securing coverage for absences.Answer all incoming telephone calls, routing to appropriate person or voicemail; update telephone directories as needed.Maintain Conference, Training, and Meeting room calendars.Sort and deliver company mail when necessary.Sign for overnight delivery packages as needed.Create shipping labels for outgoing packages (Federal Express, UPS, etc.) as needed.Assist with the coordination of lunches for meetings and events.Provide management with administrative support on a variety of projects; maintain discretion in handling all management requests.Assist Manager as needed and directed.Order and obtain office supplies as required. Stock inventory in all areas weekly (or as needed).Handle client and employee inquiries and cultivate strong working relationships.Perform all other duties as requested or assigned.Consistently demonstrate a helpful, professional attitude in all interactions with customers, whether in person or on the phone.Desire to take personal responsibility to complete tasks and solve problems.Ability to perform tasks and complete projects with minimal supervision.Represent CrossCountry Mortgage in a professional manner by dressing professionally daily while in the office or when attending events.EDUCATION AND/OR EXPERIENCEHigh School Diploma or General Equivalency Diploma (GED) from an accredited institution.Two years? experience in a similar administrative role.Highly organized and detail oriented.Must exhibit professionalism and be effective working with senior management.Proficient with commonly used office software, including but not limited to: MS Word, Excel, PowerPoint, Outlook, as well as telephone and internet communications.Ability to handle confidential information.Ability to make independent decisions.Customer service driven; responsive to client issues and concerns.Ability to handle multiple tasks simultaneously.Desire to take personal responsibility to complete tasks and solve problems.Ability to communicate effectively ? both in written and verbal form.CrossCountry Mortgage, Inc. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, Inc. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.nmlsconsumeraccess.org.IND123*CB**?